Liloo — Terms of Use

Effective date: 2026-10-20 Contact: support@liloosafespace.com

Operator / trader: FOP Rudenko Yevheniia Yevhenivna (an individual entrepreneur registered in Ukraine)
Registered address: 29k Vladimira Vernadskogo St, 310, Dnipro 49000, Ukraine

By creating an account or using Liloo, you agree to these Terms. If you do not agree, please do not use the service.

Key points.

• Liloo is a practice simulator for conversations with AI characters. It is not therapy and not an emergency service.
• You must be 18 or older to use Liloo; you confirm this on the first screen with the required checkbox before tapping Start.
• AI replies require your permission for AI processing. You can withdraw it in Profile → Documents and agreements.
• Do not create sexual or romantic content involving anyone under 18, including fictional characters, and do not bypass the safety filters.
• A limited number of free messages is available without a subscription. Subscriptions are bought and cancelled in the App Store or Google Play.
• AI replies can be inaccurate: do not rely on them for decisions with material consequences.

1. What Liloo is

Liloo is an AI-powered training simulator for difficult conversations. You describe the situation in a chat and rehearse the conversation with an AI character — in a predefined conflict scenario (e.g. toxic relatives, aggressive colleagues) or with a character of your own — to practise your communication skills. After a scene you can get a debrief of it and talk it over with the Liloo AI assistant. The app also offers "Short conversation" practices (three answers each), the "Line of the day" exercise, daily practice (currently offered to selected accounts) and audio meditations.

Liloo characters are fictional simulations created for practice. They are not real people, digital copies, or predictions of any identifiable person's behaviour. Scenario examples on the website and in the app are illustrative only.

Your use of Liloo is also governed by the Privacy Policy, the Consumer Health Data Privacy Policy, the Safety Protocol and the Cookie Policy published at liloosafespace.com. If there is a conflict on a data-protection topic, the Privacy Policy controls, and for consumer health data, the Consumer Health Data Privacy Policy controls.

2. Age — 18+

The minimum age of use is 18 years. By using Liloo you confirm that you are at least 18 years old; on the app's first screen you confirm it with the required checkbox, together with accepting these Terms and the Privacy Policy and allowing AI processing, then tap Start. The app is intended for an adult audience and is not directed to children.

Liloo is rated 18+ on the App Store. Where a store's own age rating is lower than 18, these Terms still apply: the minimum age of use remains 18.

We do not verify age with documents. If the details of a dialogue or the messages in it indicate that a participant may be under 18, the app makes the dialogue gentler and offers support sooner, and we may restrict or remove the account (see the Safety Protocol).

3. AI disclaimer — this is NOT therapy

Liloo uses large language models — a configured AI model running on DigitalOcean infrastructure, and models from OpenAI. The AI can produce:

• inaccurate statements,
• contradictory advice,
• unexpected tone or content,
• hallucinated facts.

Liloo is not a substitute for:

• medical, psychological, or psychiatric care,
• legal advice,
• financial advice,
• crisis intervention.

Liloo is not an emergency service. If you are in distress or experiencing self-harm thoughts, use the crisis hotlines available from the 24/7 tab, the chat header or Profile. If you or someone else is in immediate danger, contact the emergency services of the country you are in right away.

Audio meditations, scene debriefs, "Short conversation", daily practice and the "Line of the day" are wellbeing and communication-skills tools. They are not clinical treatment, diagnosis or professional counselling.

4. Acceptable use

You agree NOT to use Liloo to:

• create sexual or romantic content involving anyone under 18, including fictional characters, or any child sexual abuse material (CSAM),
• generate content promoting violence against real individuals or groups,
• obtain instructions for making weapons or poisons, synthesising drugs, arson, hacking or other illegal activity,
• impersonate, harass or defame real people,
• create or configure an AI character that impersonates an identifiable living person without a lawful right to do so,
• upload, or have uploaded, a photo of another person for an avatar without that person's consent or another lawful basis,
• circumvent safety filters via prompt-injection or jailbreak techniques,
• reverse-engineer, decompile or scrape the service,
• create or reset accounts, or reinstall the app, to obtain additional free messages, bonuses or invitation rewards.

Violation may result in: content removal, warning, a reduced free-message allowance, or a temporary or permanent block.

A character may also end a dialogue in which you insult it. It warns you first, in its role; if another insult aimed at it follows within the next few messages, the dialogue ends and the Liloo assistant explains why. Setting a boundary, expressing anger or quoting someone else does not count. This is part of the practice, not a sanction against your account, and you can start another dialogue.

5. Custom practice characters

You may configure an AI practice character for your own situation. Liloo builds a simulation from the traits and phrases you provide. New versions of the app do not allow photo uploads; the rules below also apply to photos added earlier. The character is a practice tool, not a digital twin of any real person.

You confirm that: (a) any name, description or photo you provide does not infringe third-party rights; (b) if you use a photo of a living person, you have their consent or another lawful basis; (c) you will not use the character to harass or harm that person.

We may remove a character, photo or dialogue, and may suspend or terminate your account, if we reasonably believe these rules are breached. Liloo does not verify that a character matches a real person and does not claim to predict any real individual's behaviour accurately.

6. Your content

You retain ownership of the text you write. You grant Liloo a worldwide, royalty-free licence to process your content only for the purposes of: (a) generating AI responses, (b) training you via the service, (c) safety moderation, (d) reviewing and improving the quality and safety of the service — including review of individual dialogues by authorised members of our team and automated evaluation of our AI models on dialogue excerpts, as described in the Privacy Policy, unless you have turned off internal quality review, and (e) aggregated analytics.

Liloo does not permit the use of your content to train OpenAI's, Google's or any other third party's AI models. Internal quality review does not permit model training.

Permission for AI processing. For AI characters and the assistant to reply, the app asks for your permission to send messages to AI providers as described in the Privacy Policy. You can withdraw it in Profile → Documents and agreements: new AI replies and debriefs will then be unavailable until you allow it again, while history remains. Withdrawal does not cancel an App Store or Google Play subscription.

We may remove or restrict content that violates these Terms or the law, and keep limited records of content flagged by our safety systems, as described in the Privacy Policy and the Safety Protocol.

7. Our content (AI output)

AI output is generated in response to your input. It is provided "as is" and may be inaccurate. You may use AI output for personal practice; you should not rely on it for any decision with material consequences.

You are responsible for what you say and do in real-life conversations after practising with Liloo.

8. Accounts

You are responsible for keeping your sign-in credentials secure. Notify us immediately if you suspect unauthorised access. You may delete a registered account at any time from Profile → Delete account. A guest (unregistered) account on Android stays linked to the device and returns after a reinstall; to have it deleted, email privacy@liloosafespace.com. If you used Liloo as a guest and then sign in to an existing account, the guest account's history is not moved into it.

We may suspend, restrict or terminate an account, or refuse service, if you breach these Terms, create a safety or legal risk, attempt to circumvent filters, commit fraud, or if the law or app-store rules require it. Where possible we will warn you first; in urgent safety, CSAM or fraud cases we may act without notice. Termination does not cancel an App Store or Google Play subscription — you must cancel it separately.

A block on an account also applies to accounts created after it on the same device or in the same app installation; accounts that existed before the block are not affected. Signing out of a blocked guest account does not let you start over.

9. Free messages, subscriptions and purchases

Free messages. Without Premium, Liloo gives a limited number of free messages, and may add more — for example for each day you are active, for registering, for completing daily practice, for a bonus code or for inviting a friend. The current amounts and conditions are shown in the app and may change. Free messages have no cash value and cannot be transferred. The starter allowance belongs to the device: an account created on a device or in an app installation where another account, including a deleted one, has already had the starter allowance gets no new starter allowance. Daily free messages may be added to the active account, at most once per account and device per day; switching or deleting accounts does not restart that day. Previously earned messages stay with the account that received them. Messages from bonus codes, invitations and purchases are not affected. If the app states that daily free messages are valid only on the day they are added, they are valid until midnight of that day in the time zone recorded at the first daily-message grant; they are used first, and unused messages expire at midnight and do not carry over. Messages from other sources — the starter allowance, the registration gift, practice bonuses, bonus codes, invitations and purchases — and daily messages received before this rule took effect do not expire. A new account that continues a dialogue already used by accounts that spent their free allowance may also receive a smaller one. Preparing a dialogue, your first practice after installing the app and the first few messages of the talk about it with Liloo, as well as scene debriefs and the "Line of the day", do not use up messages; when the free part ends, the app tells you before your next message. On iOS and on the web, bonus codes and invitation rewards may be unavailable. Invite only people who would be glad to hear from you about Liloo: an invitation sends them an email in your name.

Registration gift. When you register with email, Google or Apple, the account receives extra free messages once; the amount is shown in the app. Like the starter allowance, the gift belongs to the device: an account created on a device or in an app installation where another account, including a deleted one, has already had the starter allowance or the gift does not receive it. Signing in to an account registered earlier does not give the gift.

Daily practice bonus. If daily practice is available for your account, completing it may earn bonus messages — at most once per day per account and device. The bonus is credited after the system confirms that the practice tasks were completed; the conditions are shown in the app.

Subscriptions. Liloo offers optional auto-renewable Premium subscriptions for weekly, monthly and annual billing periods; the periods available depend on the store and the app version. Existing three-month subscriptions continue and renew. Premium currently removes the message limit and may unlock premium meditations and early access to new features. The exact features, billing period, price, currency, and any trial or introductory offer are displayed on the purchase screen before you confirm. The price shown by the App Store or Google Play controls. We may grant Premium free of charge, for example as part of a promotion; such access lasts for the period stated when it is granted and does not renew automatically.

Payment is charged to your Apple Account or Google Play account when you confirm the purchase (or when a displayed free trial ends). Unless you cancel, the subscription renews automatically for the same billing period. You can cancel or manage it in your App Store or Google Play subscription settings. To avoid the next charge, turn off auto-renewal at least 24 hours before the current period ends. Cancellation takes effect at the end of the current paid period; deleting Liloo or your Liloo account does not cancel the store subscription.

If you change your subscription period, the app shows before you confirm when the new plan takes effect; usually this is the end of the current paid period. Before a weekly subscription renews, the app may remind you of it during the last day of the period.

Some versions of the app also offer a one-time 7-day Premium package. It is a single purchase, not a subscription: nothing renews, there is nothing to cancel, and access ends automatically seven days after the purchase, returning your account to the free tier. The package is offered to registered users who have run out of free messages and have no active Premium. The price, currency, and duration are shown on the purchase screen before you confirm. The package can be bought once per account; once used — including if it was refunded — it is no longer offered.

You can restore an eligible purchase from the app. Billing, refunds, and subscription cancellation are handled by Apple or Google under their respective rules; Liloo cannot issue store refunds directly.

For the iOS app, Apple's Standard Licensed Application End User License Agreement applies to the licensed application and is incorporated by reference. These Terms also govern your Liloo account and use of the Liloo service. If the documents conflict on a licence term for the iOS app, Apple's Standard EULA controls for that licence term.

10. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or meet your requirements.

Nothing in these Terms excludes or limits mandatory consumer rights that cannot be waived under the law of your country of residence, including rights relating to the conformity of digital content or digital services.

11. Limitation of liability

To the maximum extent permitted by law, Liloo, its team, and its sub-processors shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability in any 12-month period shall not exceed the amount you paid us (if any) during that period.

These limitations do not apply to liability that cannot be limited under mandatory law, including liability for death or personal injury caused by negligence, or for fraud or wilful misconduct.

12. Changes

We may change these Terms from time to time. We will announce material changes in the app, and by email where we have your address, before they take effect — at least 14 days in advance where a change reduces your rights. Changes required by law or needed to keep users safe may take effect immediately. If you continue to use Liloo after a change takes effect, the updated Terms apply; if you do not agree, you can stop using the service and delete your account. If the change affects what you accept on the first screen or AI processing of your data, the app asks you to confirm the new revision before the next AI reply.

Previous versions of these Terms are available on request at support@liloosafespace.com; a list of changes is in Section 15.

We may modify, suspend or discontinue features of Liloo, including scenarios, meditations, bonuses or Premium benefits, with advance notice where practicable. If a paid feature is materially withdrawn, Apple's or Google's refund and subscription rules apply.

13. Governing law

These Terms are governed by the laws of Ukraine, except that mandatory consumer protection laws of your country of habitual residence remain applicable and cannot be waived.

If you are a consumer habitually resident in the European Economic Area or the United Kingdom, you may bring proceedings in the courts of your place of residence. We may also bring proceedings in those courts. For other users, disputes shall be resolved in the competent courts of Ukraine, unless mandatory law requires otherwise.

14. Contact

• support@liloosafespace.com — general support
• moderation@liloosafespace.com — abuse / content issues
• privacy@liloosafespace.com — data requests

Postal address: 29k Vladimira Vernadskogo St, 310, Dnipro 49000, Ukraine

15. Version history